Privacy Policy

Uses and Disclosures of Protected Health Information. There are two categories for the use and disclosure of our patients’ Protected Health Information:

1.  information that we can use and disclose without the patient’s prior consent; and 
2. information that we cannot use or disclose without the patient’s prior authorization.

Patients’ Prior Consent Not Required.

1. Treatment. In the first category, we are permitted to use and disclose our patients’ Protected Health Information in connection with their medical treatment in situations such as allowing a family member or other relative or a close personal friend or other person involved in the patient’s health care to pick up the patient’s prescriptions and to receive Protected Health Information that is directly related to the patient’s care. In doing so, we are to use our professional judgment and experience with common practice in determining what is in the patient’s best interest. Other examples include sending information about a patient’s prescriptions to the patient’s family doctor or to a specialist who is treating the patient or to a hospital where the patient is receiving care, particularly if the patient has suffered a health emergency.

    

2. Payment. If a patient is covered by a pharmacy benefit plan, we are entitled to send Protected Health Care Information to the plan or to another business entity involved in our billing system describing the medication or health care equipment we have dispensed so that we can be paid.

    

3. Health Care Operations. In addition, we can provide Protected Health Information for health care operations such as evaluations of the quality of our patients’ health care in order to improve the success of treatment programs. Other examples include reviews of health care professionals, insurance premium rating, legal and auditing functions, and business planning and management.

    

4. Other Permitted Uses and Disclosures. There are a number of other specified purposes for which we may disclose a patient’s Protected Health Information without the patient’s prior consent (but with certain restrictions). Examples include public health activities; situations where there may be abuse, neglect or domestic violence; in connection with health oversight activities; in the course of judicial or administrative proceedings; in response to law enforcement inquiries; in the event of death; where organ donations are involved; in support of research studies; where there is a serious threat to health and safety; in cases of military or veterans’ activities; where national security is involved; for determinations of medical suitability; for government programs for public benefit; for workers’ compensation proceedings; when our records are being audited; when medical emergencies occur; and when we communicate with our patients orally or in writing about refilling prescriptions, about generic drugs that may be appropriate for a patient’s treatment, or about alternative therapies.

Patients’ Prior Authorization Required.

For purposes other than those mentioned above, we are required to ask for our patients’ written authorizations before using or disclosing any of their Protected Health Information. If we request an authorization, any of our patients may decline to agree, and if a patient gives us an authorization, the patient has the right to revoke the authorization and by doing so, stop any future uses and disclosures of the patient’s health information that the authorization covered. An example of a situation where the patient’s prior authorization would be required would be if we wish to conduct a marketing program that would involve the use of Protected Health Information. II. 

Patients’ Rights.

HIPAA and the Regulations provide our patients with rights concerning their Protected Health Information. With limited exceptions (which are subject to review) each patient has the right to the following:

1. Patient’s Record. Each patient can obtain a copy of his or her Protected Health Information upon written request. The only charge will be based on our cost in responding to the request. The amount of the charge will vary depending on the format the patient requests and whether the patient wants the record or a summary, and whether it is to be delivered by mail or otherwise. The patient will be told of the fee when the patient’s request is received. If at the time of the patient’s request we maintain an electronic health record with respect to Protected Health Information, the patient has a right to obtain a copy of the patient’s Protected Health Information in electronic form and to direct that the copy directed to a clearly identified person or entity.

    

2. Accounting for Disclosures. Each patient can, upon written request, obtain a list of the disclosures of the patient’s Protected Health Information that have occurred within the 6 years preceding the request, except for disclosures made for the purposes of treatment, payment or health care operations and certain others. There will be no charge for the first request in any 12 month period, but we are entitled to charge a reasonable cost based fee for additional requests made in the same period of time. However, if at the time of the patient’s request we maintain an electronic health record with respect to Protected Health Information, the foregoing exception will not apply and the period covered for the accounting will be the 3 years preceding the request.

    

3. Amendments. Each patient may ask to change the record of his or her own Protected Health Information upon written request explaining why the change should be made. We will review the request, but may decline to make the change if in our professional judgment we conclude that the record should not be changed.

    

4. Communications. Upon written request, each patient can ask us to communicate with him or her about their own Protected Health Information in a confidential manner such as by sending mail to an address other than the home address or using a particular telephone number.

    

5. Special Restrictions. Upon written request, each patient can ask us to adopt special restrictions that further limit our use and disclosure of the patient’s Protected Health Information (except where use and disclosure are required of us by law or in emergency circumstances). We will consider the request; but in accordance with HIPAA we are not required to agree to with the request; provided, however, we will comply with a patient’s request to restrict the disclosure of Protected Health Information to a health plan if the disclosure is for payment or health care operations (excluding treatment), and the disclosure pertains solely to a health care item or service for which we have been paid out of pocket in full.

    

6. Complaints. If a patient believes that we have violated the patient’s rights as to the patient’s Protected Health Information under HIPAA or if a patient disagrees with a decision we made about access to the patient’s Protected Health Information, the patient has the right to file a written complaint with our Contact Person listed below. Our Contact Person is required to investigate, and if possible, to resolve each such complaint, and to advise the patient accordingly. The patient also has the right to send a written complaint to the U.S. Department of Health and Human Services. Under no circumstances will any patient be retaliated against by this pharmacy for filing a complaint. 

We are required by law to protect the privacy of our patients’ Protected Health Information, to provide this notice about our privacy practices, and follow the privacy practices that are described in this notice. We reserve the right to make changes in our privacy practices that will apply to all the Protected Health Information we maintain. A new notice will be available on request before any significant change is made.

Patient Terms and Conditions

Welcome to NM Compounding and Infusion Pharmacy, LLC (DBA Contigo Compounding Pharmacy)! These terms and conditions (“Terms”) govern your access to and use of the website and contact forms provided by NM Compounding and Infusion Pharmacy, LLC (DBA Contigo Compounding Pharmacy) (referred to as “we”, “us”, or “our”) located at [Your Website URL]. By accessing or using our website and contact forms, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our website and contact forms.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy above to understand how we collect, use, and disclose information about you when you access or use our website and contact forms. By using our website and contact forms, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

Use of Website and Contact Forms

• You must be at least 18 years old to use our website and contact forms.
• You agree to use our website and contact forms only for lawful purposes and in accordance with these Terms.
• You agree not to use our website and contact forms in any way that could damage, disable, overburden, or impair our website or interfere with any other party’s use of our website and contact forms.
• You agree not to use any automated means, including robots, crawlers, or data mining tools, to access or use our website and contact forms.

Medical Information Disclaimer

• The content provided on our website and contact forms is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.
• You should always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
• Reliance on any information provided on our website and contact forms is solely at your own risk.

Contact Form Usage

• When using our contact forms, you agree to provide accurate and complete information.
• You agree not to use our contact forms to submit any confidential or sensitive information, including but not limited to medical information, social security numbers, or financial information.

Intellectual Property Rights

• All content, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, provided on our website and contact forms is the property of NM Compounding and Infusion Pharmacy, LLC (DBA Contigo Compounding Pharmacy) or its content suppliers and is protected by United States and international copyright laws.
• You may not reproduce, distribute, modify, transmit, or otherwise use any content from our website and contact forms without our prior written consent.

Limitation of Liability

• To the fullest extent permitted by applicable law, NM Compounding and Infusion Pharmacy, LLC (DBA Contigo Compounding Pharmacy) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our website and contact forms; (ii) any conduct or content of any third party on our website and contact forms; or (iii) unauthorized access, use, or alteration of your transmissions or content.
• In no event shall the aggregate liability of NM Compounding and Infusion Pharmacy, LLC (DBA Contigo Compounding Pharmacy) exceed the greater of one hundred U.S. dollars (USD 100.00) or the amount you paid NM Compounding and Infusion Pharmacy, LLC (DBA Contigo Compounding Pharmacy) in the past twelve months.

Modifications to Terms

• We reserve the right to modify or replace these Terms at any time in our sole discretion. If we make material changes to these Terms, we will notify you by posting a notice on our website or by sending you an email. Your continued use of our website and contact forms after any such changes constitutes your acceptance of the new Terms.

Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of New Mexico, without regard to its conflict of law provisions.
• Any dispute arising out of or relating to these Terms or your access to or use of our website and contact forms shall be subject to the exclusive jurisdiction of the courts located in New Mexico.

If you have any questions about these Terms, please contact us at contigo@contigocompounding.com.

Last updated: 03/31/2024

 

 

 

 

 

 

At Contigo Compounding Pharmacy, we are proud to serve customers in New Mexico with our comprehensive pharmacy services. Currently, our services are available exclusively in New Mexico. However, we are excited to announce that we will soon be expanding our reach to multiple states across the U.S.

Stay tuned for updates on our expansion efforts as we strive to bring our quality pharmacy services to more communities. Thank you for choosing Contigo Compounding Pharmacy as your trusted pharmacy partner.